Refund policy

Returns & Refunds

We want you to love what you ordered. If something is not right, you may return eligible items within 7 days of delivery.

ELIGIBILITY
- Items must be unworn, unused and in original condition
- Original packaging, pouch and tags must be intact
- Proof of purchase (order number) is required

NON-RETURNABLE ITEMS
- Items showing signs of wear, damage or alteration by the customer
- Products returned without original packaging or tags
- Customised, engraved or made-to-order pieces

DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery at goldnxjpr@gmail.com with your order number and clear photographs of the item and packaging. We will arrange a replacement or full refund at no cost to you.

HOW TO START A RETURN
1. Email goldnxjpr@gmail.com with your order number and reason for return
2. Our team will confirm eligibility and share return instructions
3. Pack the item securely in its original packaging

REFUNDS
Once your return is received and inspected, we will notify you of approval. Approved refunds are processed to your original payment method within 7-10 business days. For Cash on Delivery orders, refunds are made by bank transfer to details you provide. Shipping charges, where applicable, are non-refundable.

EXCHANGES
Exchanges are available on unworn items within 7 days of delivery, subject to stock availability.

PLATING WARRANTY
Our plating warranty covers manufacturing defects in the plating under normal wear. It does not cover damage caused by contact with perfume, chemicals, chlorine or physical impact.

QUESTIONS
Email goldnxjpr@gmail.com and our team will help.